Help with your account
What do you need help with?
General account questions
Moving home or office
All you need to know about moving your Plusnet services to your new place.
Using your Plusnet Member Centre, broadband and email usernames
This is where we’ll explain the differences between your account, email and broadband usernames and when you’ll need to use them.
Fixed price contracts
Everything you need to know about our new fixed price contracts.
Your account contact details
Adding an authorised contact, changing account holder name, or notifying the death of an account holder.
Paying your Plusnet broadband, home phone and TV bill
All you need to know about paying for your Plusnet broadband, phone and TV.
Paying your Plusnet Mobile bill
All you need to know about paying for your Plusnet Mobile service.
Earn money back when you recommend us to a friend
Use My Referrals to recommend Plusnet to others and save yourself some money.
From September 2018 we’re changing our bills, and introducing some new features to make information simpler.
Early Termination Charges
Thinking of leaving us before your contract is up? Here's all you need to know.